Returns & Delivery Issues
Each Nicki Harris Studio artwork is carefully created, checked and packaged before leaving the studio.
Change of Mind
Please choose your artwork carefully, as returns or exchanges are not accepted for change of mind.
This includes circumstances where you change your mind after purchasing, decide the artwork is no longer suitable for your space, or prefer a different artwork after your order has been placed.
Damaged in Transit
Every effort is made to package artwork securely and safely for transport. However, in the unlikely event that your order arrives damaged, please contact Nicki Harris Studio as soon as possible.
I will work with you and the relevant courier to assess the damage and arrange an appropriate resolution.
As original artworks are one-of-a-kind, an identical replacement may not always be possible. Depending on the circumstances, the available resolution may include a repair, replacement where possible, refund or another appropriate remedy.
For prints and other reproducible products, a replacement may be arranged where appropriate.
Reporting Transit Damage
If you notice any damage when your order arrives, please photograph the package before removing or disposing of the packaging.
Where possible, please report transit damage within 24 hours of delivery. Prompt notification helps me lodge a claim with the courier and resolve the issue as quickly as possible.
Please keep all original packaging until your claim has been assessed, as the courier may request photographs or further information.
What to Include
When contacting Nicki Harris Studio about damaged artwork, please include:
Your order number
Your full name
A brief description of the damage
Clear photographs of the damaged artwork
Photographs showing the artwork within its packaging, where possible
Clear photographs of the external packaging, including any dents, tears, punctures or other visible damage
A photograph of the shipping label where possible
Please do not attempt to repair damaged original artwork before contacting Nicki Harris Studio, as this may affect the assessment of the damage.
Faulty or Incorrect Orders
If you believe you have received an incorrect item, or your order has another fault or issue that is not related to transit damage, please contact Nicki Harris Studio with your order details and photographs where relevant.
Contact
For returns, damaged deliveries or order issues, please contact me through the website contact page and include your order number and relevant photographs.
I will review the information and work with you to resolve the issue as quickly as reasonably possible.
Nothing in this policy limits any rights you may have under Australian consumer law.